Affordable, robust monitoring with expandable tools for MSP of all sizes
March 15, 2021

Affordable, robust monitoring with expandable tools for MSP of all sizes

George Cabanting | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

I am a small company and the only user.

I needed a tool to monitor my clients computers, remote access for support and ability to patch updates, run remote scripts and reboot PCs/servers
  • The monitoring is accurate
  • I have Atera send me alerts on critical issues
  • Initially the remote access was spotty but Splashtop is now quite reliable
  • The hardware reporting and integration with Warranty Master is accurate and eliminates manual speadsheets
  • Splashtop fails to provide a remote connection at times even after stopping and restarting the services
  • After a system reboot the system doesn't come up on the Atera panel very fast even though the system is available. I have to use LogMeIn to verify the system is back on-line or to access the system
  • When a system has been rebooted it would be nice to see how long the system has been off-line before showing back on-line in Atera
  • I would like to see a tutorial on how to use the scripts function and how to see an index of the available scripts
  • I was able to offer a affordable monitoring package to clients
  • It has helped me grow my business thru the automation
  • Cost effective
Costs per technician not # of units monitored, scaleabilty, support, features, remote access tools
intuitive endpoint management software to managed service providers (MSPs) and IT professionals with an exceptional user experience and all the support you need to deliver fast and effective IT management priced per technician not the number of monitored devices
Quickly, easily, and securely take control of endpoints using fully integrated, one click remote access tools. Perform maintenance, verify issues, and provide quick support using TeamViewer, Splashtop with lightning-fast connection speeds.
I have been able to offer services to all of my clients NOT just the ones willing to pay for monthly managed services
I works well but if a MSP only has a few Apple units the costs are excessive if I just need remote access for the few I manage

For me the pricing model is great as I am the only technician monitoring a lot of endpoints. I dont need to charge clients a lot for my monitoring services as Managed services are not popular here

Atera Feature Ratings

Remote monitoring
Network device monitoring
Not Rated
Patch Management
Policy-based automation