Atera is a must for MSPs looking for a feature rich platform at an affordable price.
March 26, 2023
Atera is a must for MSPs looking for a feature rich platform at an affordable price.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We are a managed services provider and utilize Atera to manage endpoints for clients. We automate day-to-day tasks with Atera, which helps increase productivity as well as minimize downtime for end users. We've been able to reduce the time spent on manual tasks with the wide range of scripts provided by Atera.
- Patch Management.
- Alerts for mission-critical equipment.
- Ticketing System.
- User Interface.
- Saves time with IT Automation.
- Fas onboarding of new endpoints.
- Ease of deploying software.
We utilize Atera for RMM, remote access, and reporting. Some features, such as billing and ticketing, do not work well with how we operate. However, we've been able to contact Atera to voice our issues with those parts of the software, and while they may not get implemented, we feel that they at least listen to our concerns and work with us to try to mold the product to best fit our needs.
Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is lower compared to most other similar products.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes