Confluence - the one-stop-shop for collaboration tool!
Yaron Lavi profile photo
March 06, 2017

Confluence - the one-stop-shop for collaboration tool!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Confluence

Confluence is used to collect all knowledge articles, meeting notes, ideas worth sharing and so on. We also use it a lot to generally describe new features, collect feedback and refine the general spec of the feature before taking it into action. It helps a lot, mainly in centralizing all the "scattered" information in the company under one, simple, framework.
  • Very simple and intuitive user interface.
  • Very easy to go ahead and start writing, very low "learning curve", really fun.
  • No need for a different authoring tool, compile and publish cycles. Simply edit and save and voila!
  • It makes documenting stuff a breeze, and really fun!
  • Good import/export functionality to Word, PDF.
  • Editing features are quite simplistic and limited. Would love to see more font styles, color selectors, and themes.
  • It's not clear how to make confluence a public web site documentation tool.
  • No built-in support for placing and showing presentations from the tool. Instead of attaching a PowerPoint presentation, I'd like to prepare pages as slides and show them from the tool. Either an add-on is needed for that, or not supported at all.
  • It helped us centralize our intellectual property in one place.
  • It's easy to use interface help to bring people on board and share their stuff - which is usually very hard.
  • It worked beautifully with JIRA, our work-management tool, so efficiency and visibility was greatly improved.
Other products evaluated: SharePoint, corporate-WIKI.
SharePoint has a clunky user interface, and the resulting websites look poor. It resulted in low acceptance from our users. WIKI was over-simplistic and had a lousy search engine. Confluence was selected because of its great UI, integration with JIRA, and the low effort needed to go ahead and start documenting and publishing. Also, the elaborated security engine with inherited permissions has a great value.
[It's] very good for knowledge base articles, how-to stuff, ideas, and feedback. It will dramatically reduce the number of documents running around across the company and centralize intellectual property in one place - which is great.

It is less good when it comes to document management where it lacks functionality - as it aims to be a content management and not document management system.

Confluence Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
8
Visual planning tools
Not Rated
Chat
8
Notifications
8
Discussions
9
Surveys
Not Rated
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
Versioning
9
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
10
Advanced security features
9
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Using Atlassian Confluence

200 - They cover the following:
  • how-to articles
  • meeting notes
  • ideas sharing and feedback
  • product high-level design and specs
2 - Usually IT-related people, with knowledge on Linux servers, and with good inter-personal skills.
  • How-to articles
  • Documentation of products
  • Meeting notes
  • New ideas and high-level designs of solutions.
  • The meeting notes templates are a great and simple way to document and collect info.
  • It was a breeze to import existing documentation from a legacy system, either by copy-paste or import from MS-Word.
  • Publish an on-line documentation
  • Centralize all product documentation into one roof.
It's an extremely easy to use, yet powerful tool. People love it, and the result is good documentation and people are contributing, documenting and sharing their ideas. The collaborating features, such as likes and notifications help us keep up to date with latest changes, and it is amazing to see the quick adoption of the tool.

Evaluating Atlassian Confluence and Competitors

Yes - SharePoint, corporate-WIKI and and internal help site.
Confluence was easier to use and fun, centralized all info in one location, and was quickly and widely adopted. SharePoint was complex and has a clunky interface, and the result was uneven results and unattractive site. out internal proprietary help site was old, and no one updated it anymore. The corporate-WIKI was not adopted, I guess because it was over-simplistic and searching was really bad. Lastly, Confluence integrates beautifully with JIRA which we use for work item management.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Ease of use. Many similar tools failed because users find them complicated, clunky or the other way around - over simplistic. Confluence, in my opnion, offers the correct mixture of simplicity and power in a simple intuitive shell. It has only 2 views: browsing with a sidebar tree and the editor mode, which are quick to learn and explain. The zillion add-ons will allow further functionality should we require it.
No. Confluence is a great tool, simple yet powerful. The community at the Atlassian store proves it has a strong footprint, with great value.

Atlassian Confluence Support

The support, forums and documentation on the tool are enormous. You can find an answer to almost any question without even accessing the support site.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - because the documentation on the web is excellent, clear and simple. Most answers are there.
There was a time I had a page with inherited permissions, and I saw information. I wasn't sure it was displayed because of my current user, and that other user won't see. I've asked a question on the Atlassian forum and got an answer within 1 hour! And a correct one! This was amazing,Ii was really impressed.

Using Atlassian Confluence

Simple, easy to use user interface. Two simple views (tree, editor) - which is much simpler in comparison to other documentation tools.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Editing pages
  • Setting permissions, and inherited permissions
  • Setting labels, to ease future searching
  • Adding and activating an add-on could be simpler.
Yes - very nice, with a similar look and feel - although it may not fit small screens like mobiles, better with tablets.