Knowledge Sharing and Process Management - The easy(ier) way
January 15, 2018
Knowledge Sharing and Process Management - The easy(ier) way
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atlassian Confluence
Atlassian Confluence has been instrumental in documenting the evolution in our business practice in a wide variety of topics. We use it to disseminate information ranging from HR, to technical knowledge sharing, to procedural administration. Associates of all levels use it to share, learn, publish and research as well. The front end is easy to use and the customization abilities allow for a professional look that is appealing to readers and contributes to a positive user experience (UX).
- Searching for subjects or topics is easy and yield accurate and relevant results that can be tracked to their origin. This is important when researching a subject back to its origin.
- Authoring capabilities are comprehensive, allowing users to produce from single scripts to full-fledged manuals with graphics and active content.
- Integration with other tools is very useful to maintain a unified platform, consistent throughout the enterprise.
- Customization features allow for branding and personal touches.
- The ability to add reminders or expiration dates to topics would be a welcome feature. It is easy to forget about temporary items that stay in the system forever.
- A quick-start tutorial in the form of video would be nice for those that want to jump into producing quickly.
- An auto-start feature when logging in to the workstation would be a nice feature to get users quickly on board.
- Keeping many of the training documents and procedural processes in one location and in a single searchable base is efficient to say the least.
- Integration with calendaring and HR programs provide economy of scale and uniformity of use.
- Universal accessibility from many platforms minimize learning curves and increases adoption and regular use by staff.
Although similar in the way in which they can be used, Atlassian provides great archival and search features, as well as editing capabilities that set it apart. Security through 2-step verification is an important feature often overlooked, being tested now in beta. Overall it is a good platform to build upon as a knowledge repository for a mid to large size enterprise.