Confluence - still the best knwoledge management tool for big companies!
February 24, 2025

Confluence - still the best knwoledge management tool for big companies!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Atlassian Confluence is widely used in our organizations to enhance collaboration, knowledge sharing, and project management. Confluence allows team members to collaborate in real time. Pages can be edited simultaneously, allowing for live feedback and brainstorming sessions. It helps in maintaining project documentation, including requirements, meeting notes, and status updates. Confluence integrates well with other Atlassian products like Jira, making it easier to link project management and documentation. Teams can seamlessly transition between tasks and documentation, ensuring better alignment.

Pros

  • Knowledge Management.
  • Project Documentation.
  • Collaboration and Communication.

Cons

  • Complex Navigation.
  • Editor Usability.
  • Search Accuracy.
  • Increased Productivity: Reduced Time to Find Information.
  • Enhanced Onboarding Processes: Streamlined Training.
  • Improved Collaboration: Reduced Meeting Times.
The initial setup and core functions (like creating pages, adding content, and commenting) are intuitive for users familiar with basic document editing tools. The collaborative editing feature and the ability to link pages enhance usability. New users often experience a learning curve due to the extensive features and options available. The interface can feel cluttered or overwhelming for those navigating more advanced functionalities.
There are similar products to Confluence - for us, being a big automotive company, it was important that the tool was scalable and easy to roll out to the different departments and branches of the company. Confluence was the best in that regard and was very quickly accepted in various UATs that we did in different departments.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Managing requirements, specifications, design documents, and user feedback in one place. Creating a knowledge base for company policies, onboarding processes, and essential resources for new hires. Documenting system architecture, troubleshooting guides, and operational procedures, establishing and maintaining SOP documentation across various departments to ensure compliance and consistency, and building a company wiki that reflects the organization’s culture, values, and employee resources.

Confluence Feature Ratings

Project Management
6.2
Task Management
8
Workflow Automation
6
Mobile Access
5
Search
4
Visual planning tools
8
Communication
8.0
Notifications
7
Discussions
7
Internal knowledgebase
10
File Sharing & Management
7.3
Versioning
8
Video files
6
Audio files
4
Document collaboration
7
Access control
9
Advanced security features
8
Device sync
9

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