In my opinion, dated and not very pleasant but gets the job done, somewhat
March 03, 2025

In my opinion, dated and not very pleasant but gets the job done, somewhat

Pavel Zagorodnikh | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Knowledge base management, dev and non-dev docs.
HR, engineering, product.

Pros

  • Integrates with Jira
  • Being pretty stable
  • Versioning is nice
  • Advanced macros
  • Advanced pemissions

Cons

  • Seamlesness: I do not want to switch between editing and looking at the doc. I think this idea needs to go.
  • Look and feel — to me it still feels like an old boring man trying to appear young and cool although it's becoming better
  • More stuff out of the box: toggle lists, date pickers etc. with no add ons
  • Difficult to search → more time spent finding the info I need
  • Lots of resistance towards using it → less likely to actually create documentation
  • Having some knowledge base is better than having no knowledge base — so if you have no other choice, it's better than nothing
In my opinion, it's just not very pleasant to use.
Dark theme appeared just recently.
And, in my opinion, there're still things that are surprisingly bad UX-wise compared to competition.
I did not select Atlassian Confluence — it was already there.
I wouldn't pick it If I had the choice.

Do you think Atlassian Confluence delivers good value for the price?

No

Are you happy with Atlassian Confluence's feature set?

No

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

No

If you already have Atlassian stack and migrating will be painful for you.
Otherwise I wouldn't recommend it to anyone starting a new project or generally picking a new tool.

Confluence Feature Ratings

Task Management
Not Rated
Workflow Automation
Not Rated
Mobile Access
5
Search
5
Visual planning tools
Not Rated
Notifications
6
Discussions
6
Internal knowledgebase
6
Versioning
8
Video files
5
Audio files
5
Document collaboration
6
Access control
8
Advanced security features
10
Device sync
5

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