Overall Satisfaction with BigCommerce
My business runs on BigCommerce. It is my small business platform.
- Nice templates
- Great phone support
- Great for those who don't code
- Email support is terrible. They rarely respond.
- Setting up product options is tedious and time-consuming.
- You have to pay more to get basic functionality, like abandoned cart follow-up, that is included on other platforms like Shopify.
BigCommerce Feature Ratings
Phone support is great. Email support is terrible. Your support ticket gets dropped into a black hole, never getting any response.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success