Item: BigCommerce
Rating: 8
Author: Kathy O'Rourke Armstrong

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

My business runs on BigCommerce. It is my small business platform.

Pros and Cons

Pros

Nice templates
Great phone support
Great for those who don't code

Cons

Email support is terrible. They rarely respond.
Setting up product options is tedious and time-consuming.
You have to pay more to get basic functionality, like abandoned cart follow-up, that is included on other platforms like Shopify.

Integrated eCommerce Management

Online Store
Social Media (e.g. Facebook, Pinterest)

MailChimp

Return on Investment

Easy to navigate site attracts customers

Alternatives Considered

Shopify and Magento

You don't need to know how to code to use BigCommerce but knoHTML html helps. At the time that I purchased BC, it had more features and it was less expensive than Shopify.

Approximate Annual eCommerce Revenue

$100,000 to $500,000

Using BigCommerce for B2C or B2B eCommerce

B2C

Likelihood to Recommend

If I had to set up another online business, I'd use Shopify. You get more for your money, SEO is more effective, and it's easier to set up.

BigCommerce Feature Ratings

BigCommerce Support

Support Rating

Phone support is great. Email support is terrible. Your support ticket gets dropped into a black hole, never getting any response.

BigCommerce Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success	None

I'd go with Shopify

Software Version