The platform for dummies
Updated August 03, 2020
The platform for dummies
Score 9 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
We use it to offer digital sheet music downloads to customers interested in learning and performing the music of Lindsey Stirling. I personally run the website and store and take care of all customer service. I have a couple of other website people as users, but I only use them when necessary.
Pros
- It's easy to give refunds.
- BigCommerce is easy to learn and use.
Cons
- When we changed the domain to lindseystirling sheet music.com after having a bigcommerce.com website name, there was no way to forward the old domain to the new one. We lost a TON of traffic and years of accumulated traffic, which meant the new website wasn’t as searchable. We lost a lot of money due to this.
- Sometimes the system logs out in the middle of uploading a digital file, and I have to start the upload over.
- The website is user-friendly, and the back end gives us plenty of options with regards to what kind of vendors we can use for payment.
- It’s easy to look up history and transactions, though I have had trouble with the system not finding orders or customers when I put in their email address, even when the email is correct. I’ve found transactions under a name (though it won’t find the name if there is a space before the first letter) and witnessed that the email I had searched was indeed correct, but the system had not found it until I searched the right name.
$20,000 to $100,000
I have been able to create notifications to customers at checkout that let them know that they can save 30% if they add x number of dollars to their cart. I have also been able to create more clarity through the checkout process for the customers, as well as the ability for customers to check out as a guest and/or create an account. I have not yet figured out how to add text to encourage customers to create an account, as it would reserve their purchases for future downloads in the future should they choose, or if they lost their music.
I honestly haven’t used any others, so I wouldn’t be able to compare. BigCommerce came highly recommended to me by my website developer and I took his advice. It has been helpful for both digital and physical purchases by our customers, and I appreciate the feasibility and user-friendly appeal.
BigCommerce Feature Ratings
Using BigCommerce
4 - Adjunct managers/website designer
2 - I run the store (had no previous experience) and my website guy has given tips along the way so that I have been able to almost entirely run the platform by myself. When I get stuck I give him a call.
- Customer retention and storing customer information
- Facilitates digital product storage and sales
- Easy to use and very few "bugs"
- Direct customers to our other store
- Advertise and promote YouTube videos that coincide with the sheet music
- Advertise and promote Lindsey's music
- Utilize emails to create e-newsletters
- Make it more interactive so that customers can read the .pdf files and play mp3 files from their account/storage
- Promote all aspects of Lindsey's merchandise and music
Comments
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