From marketplace seller to big brand online store in 2 months
August 19, 2020

From marketplace seller to big brand online store in 2 months

Jim Saunders | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

We were looking for an additional sales channel to help us grow from being just an Amazon Prime seller.
  • Great set of e-commerce tools
  • Easy setup of an online store
  • Great set of customization tools e.g. themes and apps
  • Diverse set of payment processing integrations
  • Search engine friendly URLs
  • Superior customer service to that of Shopify
  • Easy to import store from Shopify
  • More options for shipping and shipping tax calculation
  • Better tools to communicate with buyers would be nice. Perhaps a built in messaging system?
  • More control over content on the one page checkout please
  • Provided us with a second sales channel that is growing fast.
  • Helping us to develop our online brand.
  • Allowing us to build our customer base and brand loyalty.
This product has enough capacity to scale up to the corporate level.
Big Commerce is superior.
I wouldn't recommend BigCommerce to a competitor as I like to have an unfair advantage. I used to use Shopify but found that they like to treat their customers like children. I moved over to BigCommerce and have found that it is a grown-up platform for grown-up professionals.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
8
Mobile storefront
10
Product variations
9
Website integration
9
Visual customization
9
CMS
7
Abandoned cart recovery
5
Checkout user experience
7
eCommerce security
10
Promotions & discounts
8
Personalized recommendations
Not Rated
SEO
8
Multi-site management
6
Order processing
6
Inventory management
4
Shipping
4
Custom functionality
7

Using BigCommerce

1 - You need basic web skills, and some HTML skills are a help. Basic common sense and a will to succeed.
  • Building out our brands
  • The ROI says it all
  • Maybe offer a marketplace solution but that is just an idea at the moment. No plans
You do not try to fix something that works.