Great Platform for the Price.
Updated March 06, 2024

Great Platform for the Price.

Christine Sako | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

It's a great e-commerce store that integrates well with our fulfillment platform. Its API also is able to interact with other data sources/data warehouses so we can analyze performance. The options/features within the platform make the product flexible for our 3 business needs (we own 3 different storefronts with BigCommerce).
  • Flexibility
  • Quick Modifications
  • Integrations
  • UI
  • Admin vs e-commerce site/interface
  • SSL setup
  • Fulfillment Flow
  • Customer Service
  • Promotions/Coupons
We haven't really had the opportunity to scale too high with Bigcommerce, as the storefronts/products we are using it for are lower volume compared to our main sales product which we sell on a custom webiste/platform.
I have been able to use BigCommerce with a multitude of other platforms via fully fledged API integrations via StitchData, Zapier, and ShipStation. It has been helpful that these integrations were already built out at a time where we did not have the programming/development resources other than myself who is not a developer.
I find the UI to be more appealing and the storefront to be a little less recognizable as a typical Shopify storefront (more generic, etc.)

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

I find it to be more flexible than other e-commerce platforms I have used. The features regarding dynamic pricing, etc are nice. In my experience the customer support has been hit or miss and a lot of requested features/bug fixes remain unanswered on certain support forums by other users.

BigCommerce Feature Ratings

Product catalog & listings
8
Product management
7
Bulk product upload
7
Branding
5
Mobile storefront
5
Product variations
6
Website integration
7
Visual customization
6
CMS
4
Abandoned cart recovery
6
Checkout user experience
5
eCommerce security
6
Promotions & discounts
5
Personalized recommendations
6
SEO
4
Multi-site management
7
Order processing
5
Inventory management
6
Shipping
5
Custom functionality
7