Overall Satisfaction with BigCommerce
I've built custom e-commerce sites for almost two decades, so I'm used to advanced features and customization that are hard to get with basic e-commerce providers. I specifically needed international shipping and advanced sales tax features, as well as customization for products with multiple features. I researched several e-commerce providers before finding that BigCommerce fit all my needs. My client uses multiple shipping providers, including USPS, UPS and FedEx. Plus, she needed more advanced tools for sales tax collection, since she ships all over the United States.
- International shipping.
- Product features customization.
- Easy payment integration.
- Good customer support.
- Good user interface.
- More standard templates.
- Easier image editing capabilities.
- Simpler feature customization capabilities.
- Improve abandoned cart rates.
- Streamline shipping.
- Attract new customers.
- Increase average order value.
$100,000 to $500,000
Right now, we are not using open APIs, however we have incorporated several existing integrations. They all have been very simple to integrate and use. I would like to see an improved way to add or edit gift certificates. There is a simple integration that works, but since one of my customers also has a brick-and-mortar location, keeping gift certificates updated is always a challenge.
While all of these platforms have their advantages, they couldn't provide the level of international shipping and the multiple shipping options needed by my clients with advanced e-commerce stores. Those two major features were the reason we went with BigCommerce in the first place. And we've been very pleased with our experience so far.
Do you think BigCommerce delivers good value for the price?
Yes
Are you happy with BigCommerce's feature set?
Yes
Did BigCommerce live up to sales and marketing promises?
Yes
Did implementation of BigCommerce go as expected?
Yes
Would you buy BigCommerce again?
Yes
BigCommerce Feature Ratings
Using BigCommerce
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Order Fullfillment
- Updating Product Information
- Adding New Products
- Shipping
- Reports
- Gift Certificates that work for both in store and online.
Using BigCommerce
3 - This team uses Big Commerce for order fulfillment, shipping, product updates, adding new products, editing text, customer service, and running reports. While some do specialize in one task, all of them can do everything that is necessary to keep the site up and running, as well as fulfill and ship all orders.
1 - We have one webmaster who manages the administration of the site, as well as any technical issues that arise. This person is also responsible for training team members and answering questions as necessary. We've also used the Big Commerce support team when necessary to answer some technical questions when required.
- Selling products.
- Attracting new customers.
- Order fullfillment.
- Shipping.
- We've been able to expand our marketing.
- Added Google shopping capabilities.
- Improved our customer service.
- Changing sales tax requirements.
- Adding new products.
- Improving our reviews.
Evaluating BigCommerce and Competitors
Yes - We originally had a custom site. When it became outdated, we looked at several options -- particularly Shopify, Wix and SquareSpace, among others. We needed improve shipping integration and the ability to sell in international markets. We decided to go with BigCommerce because it enabled easy integration with multiple shipping providers.
- Scalability
- Integration with Other Systems
- Ease of Use
The single most important factor was the shipping options and the ease of integration with multiple shipping providers, as well as the ability to choose which types of shipping we offered. Our products are also somewhat complicated, requiring multiple feature selections and (sometimes) customization options. BigCommerce provide all of those options.
I think we would have made the exact same decision for the exact same reason. There really wasn't a better option for our needs, and the other possibilities required us to change the way our business worked or limited us in some functionality. We've been very pleased with our decision.