Great Platform for Complicated Product Options but Advanced Coding Takes More Time.
June 28, 2025

Great Platform for Complicated Product Options but Advanced Coding Takes More Time.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Software Version

Plus

Overall Satisfaction with BigCommerce

We are an agency that helps merchants build and maintain their stores.

Pros

  • Easy to categorize products.
  • Import/Export products.
  • Cart Recovery.

Cons

  • When you update the product name, it automatically changes the URL. I feel it is the most ridiculous feature ever, and detrimental to SEO.
  • No search in theme files, which requires a theme download to search. This should make it easier to use by adding a search feature.
  • We are an agency, so we learned BigCommerce to stay relevant in e-commerce for merchants.
We have not built any apps.
We are not using any open APIs.
Each platform has its pros and cons. However, overall, BigCommerce is the most challenging to work with from a developer's perspective. Simply finding files and locating the code in the theme editor takes too much time.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

If you have complex product options, BigCommerce works well.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
10
Mobile storefront
10
Product variations
10
Visual customization
7
CMS
9
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
8
Multi-site management
9
Order processing
9
Inventory management
9
Shipping
9
Custom functionality
6

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