Our take
Updated June 10, 2025

Our take

John W | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgility to [the interface without] QB POS[.]

Pros

  • Easy to use
  • Great tech support

Cons

  • Shipping options to allow for package insurance[.]
  • More ability to separate items for various shipping options[.]
  • We like it[.]
  • The tech support is great[.]
$500,000 to $1 million
This has been [a] good back end for our use[.]
Shipping integration. Inventory MGMT[.]

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

It works for us, and we have no complaints with it or the people at Arc Stone[.]

BigCommerce Feature Ratings

9.0
Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
9
Mobile storefront
Not Rated
Product variations
Not Rated
Website integration
9
Visual customization
9
CMS
Not Rated
9.0
Abandoned cart recovery
Not Rated
Checkout user experience
9
10.0
eCommerce security
10
Not Rated
Promotions & discounts
Not Rated
Personalized recommendations
Not Rated
SEO
Not Rated
7.3
Multi-site management
Not Rated
Order processing
9
Inventory management
9
Shipping
9
Custom functionality
2

Using BigCommerce

There are things that should FREE and not have pay for
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • add product
  • add pictures of product
  • Sort
Yes, but I don't use it

Using BigCommerce

1 - website mgmt
  • website
  • pos integration
  • webgility
  • none
  • stuff that is add on should part of the base package
it works for us

Evaluating BigCommerce and Competitors

Yes - old bare bones web site
  • Ease of Use
Pretty easy toi navigate
nothing listen to the people helping us

BigCommerce Implementation

Things went well and on time
  • Third-party professional services
Inbound Studio LLC
Yes - redo
buff
go live
Change management was minimal
  • small stuff that was discovered after go live

BigCommerce Training

  • Online Training
remote help from Arc stone and Inbound was excellent

Configuring BigCommerce

more stuff should be basic to the software
Some - we have done small customizations to the interface - inbound and Arc Stone did that
Some - we have added small pieces of custom code - our vendor did that

BigCommerce Support

They are very good! and easy to understand
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
when we need help we need it
That is most of the time

BigCommerce Reliability

Integrating BigCommerce

worked for us
  • webgility
  • USPS
  • UPS
no
  • File import/export
  • API (e.g. SOAP or REST)
pay attention

Relationship with BigCommerce

Marshall @ inbound studio is great
johnny on the spot
in person and contract
no listen and ask questions

Upgrading BigCommerce

Comments

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