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Review: "Bitrix24: A complete solution for most complex business needs"
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Mike McPeak profile photo
May 10, 2019

Review: "Bitrix24: A complete solution for most complex business needs"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bitrix24

Bitrix 24 is one of the most complete systems I have found out there, short of full ERP implementations like Odoo, but even then, it has something, like landing page creation, that those software packages lack. It is so feature rich it can be intimidating at first, and I find it best to implement small portions of it at one time. Also, the self-hosted version is incredibly powerful, but it is imperative to have an experience channel partner if you wish to go that route, as set up and configuration is much less intuitive. The cloud version is much easier to manage yourself (and honestly many integrations seem to work better) but at the same time, you lack a lot of the power of customization.
  • Feature rich
  • Great for project and task management.
  • Ability to add extranet users is a big help.
  • Customer service
  • Better third-party add-ons (especially from non-Ukraine and Russian development houses).
  • Bitrix has allowed us to get detailed lead tracking and ROI calculations for marketing sources.
It's a bit much if all you're looking for is a base CRM. It's a great tool for larger teams who need to create quotes and invoices and manage tasks and projects and tie it in with their CRM data.

Bitrix24 Feature Ratings

Task Management
10
Gantt Charts
10
Scheduling
10
Workflow Automation
8
Mobile Access
8
Search
6
Visual planning tools
8
Chat
10
Notifications
9
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
9
Access control
9
Advanced security features
9
Integrates with Google Drive
Not Rated
Device sync
Not Rated