The product that does it all!
Updated June 05, 2023

The product that does it all!

Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.

Pros

  • Research management
  • Communications management
  • Report management

Cons

  • More streamlined reports
  • Ability to create workflows easier for groups
  • Ease of use
  • Correct and updated information
  • Ability to pull reports as needed
  • Increase of donors due to updated contact info
  • Increase of dollars due to wealth capacity screening/age information
Analytics and data intelligence are key to our area! Our advancement service folks are constantly in the system researching and updating information for the front line fundraisers to be able to use. We are able to communicate with our constituents in the way that they want to be communicated with and we have accurate information about them as well.
  • Online Training
  • In-Person Training
It gave a really good overview of the system and all of its capabilities. I appreciated the ease of the online training as well.
We use the database view for RE as well, which is where we can delve deeper into reports.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

We are constantly looking in NXT when we are looking to communicate or gather information on our constituents. We look at past gifts, wealth capacity data, as well as updates to their information and communication reports, allowing us to have the most up to date information when we are looking to contact the prospects in our portfolio.

Using Blackbaud Raiser's Edge NXT

8 - Advancement services, frontline fundraisers, admins.
  • Reports
  • Communication
  • Demographic data
  • Pulling specific reports in a different way
  • Continuing to utilize workflows to communicate better with donors
We love using RE!

Evaluating Blackbaud Raiser's Edge NXT and Competitors

  • Price
  • Product Features
  • Product Usability
Price was a big factor, but usability was also huge.

Blackbaud Raiser's Edge NXT Implementation

Easy to understand the process.
Change management was a big part of the implementation and was well-handled - We just need to give everyone information for them to want to get on board with the new product.

Blackbaud Raiser's Edge NXT Training

Our team understood the product well, which was based on what we were trained on. Whenever we have questions, we are able to contact a member of the product team to get that question answered. This helps us have no down time when there are tasks that need to get done.

Configuring Blackbaud Raiser's Edge NXT

Very easy to adapt it to your needs.
Be sure to follow all steps.
No - we have not done any customization to the interface
No - we have not done any custom code

Blackbaud Raiser's Edge NXT Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we didn't feel it necessary.
We had backend issues on a data upload and were walked through the process, and our issues were well understood.

Using Blackbaud Raiser's Edge NXT

Super user friendly and easy to use. Very logical.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Search
  • Reporting
  • Sometimes it's slow to load, but that could be our internet

Blackbaud Raiser's Edge NXT Reliability

We've grown our usage with this product because it allows us to scale it for the areas that need it.
Outages are few and far between and remedied quickly.
It integrates well with all of our systems and for that, we are grateful.

Integrating Blackbaud Raiser's Edge NXT

Easy to integrate with the systems we use.
  • Thankview
We integrated our contact information into Thankview's system.
Be sure to ask questions if you are having issues.

Relationship with Blackbaud

Upgrading Blackbaud Raiser's Edge NXT

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