The product that does it all!
Updated June 05, 2023
The product that does it all!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Raiser's Edge NXT
We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.
- Research management
- Communications management
- Report management
- More streamlined reports
- Ability to create workflows easier for groups
- Ease of use
- Correct and updated information
- Ability to pull reports as needed
- Increase of donors due to updated contact info
- Increase of dollars due to wealth capacity screening/age information
Analytics and data intelligence are key to our area! Our advancement service folks are constantly in the system researching and updating information for the front line fundraisers to be able to use. We are able to communicate with our constituents in the way that they want to be communicated with and we have accurate information about them as well.
- Online Training
- In-Person Training
We use the database view for RE as well, which is where we can delve deeper into reports.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Yes
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Yes
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
Yes
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
Yes
Would you buy Blackbaud Raiser's Edge NXT again?
Yes
Using Blackbaud Raiser's Edge NXT
8 - Advancement services, frontline fundraisers, admins.
- Reports
- Communication
- Demographic data
- Pulling specific reports in a different way
- Continuing to utilize workflows to communicate better with donors
Evaluating Blackbaud Raiser's Edge NXT and Competitors
- Price
- Product Features
- Product Usability
Price was a big factor, but usability was also huge.
Blackbaud Raiser's Edge NXT Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled - We just need to give everyone information for them to want to get on board with the new product.
Blackbaud Raiser's Edge NXT Training
Configuring Blackbaud Raiser's Edge NXT
Be sure to follow all steps.
No - we have not done any customization to the interface
No - we have not done any custom code
Blackbaud Raiser's Edge NXT Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, we didn't feel it necessary.
We had backend issues on a data upload and were walked through the process, and our issues were well understood.
Using Blackbaud Raiser's Edge NXT
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Search
- Reporting
- Sometimes it's slow to load, but that could be our internet
Blackbaud Raiser's Edge NXT Reliability
Integrating Blackbaud Raiser's Edge NXT
- Thankview
We integrated our contact information into Thankview's system.
Be sure to ask questions if you are having issues.