Best CRM for non-profits, but needs improvements
February 04, 2020

Best CRM for non-profits, but needs improvements

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Blackbaud CRM

Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, and financials. It is used by Development, Finance, and Program Outreach. It accurately tracks fundraising numbers and constituent interactions so hundreds of employees can be aware of such actions and not "step on each other's toes".
  • Tracking incoming revenue.
  • Running financial reports.
  • Not user-friendly.
  • Difficult interface.
  • Decades of revenue tracking.
  • Reconciliation with financials.
Support is slow to respond, and it is difficult to find customer service contact information.

Do you think Blackbaud CRM delivers good value for the price?

Not sure

Are you happy with Blackbaud CRM's feature set?

Yes

Did Blackbaud CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud CRM again?

Yes

For any non-profit, it is the best option. However, it is difficult to learn and is expensive.