Good but there's room for improvement
May 06, 2025

Good but there's room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braze

All of our customer journey touch points - from cart abandonment, welcome emails, transactional emails, unengagment emails and one time email blasts.

Pros

  • Pricing
  • Show revenue metrics
  • campaign setup capabilities

Cons

  • UI/UX is a little outdated
  • no meaningful business impact just yet
UI/UX is old, setting up campaigns is a little not straight forward
no meaningful impact associated to Braze just yet
pricing structure is better for a growing company - features are similar (to cio at least)

Do you think Braze delivers good value for the price?

Yes

Are you happy with Braze's feature set?

Yes

Did Braze live up to sales and marketing promises?

Yes

Did implementation of Braze go as expected?

Yes

Would you buy Braze again?

Yes

I think it has all the right features, but something about the day to day experience is a little outdated and not user-friendly

Comments

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