The best options and very competitive pricing
April 07, 2022

The best options and very competitive pricing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

As a business owner who worries about calls 24/7, I needed a phone platform that would meet my needs. Traditional phone lines and other VOIP services do not offer what Broadvoice offers and for the price, it is well worth it. The Broadvoice system has helped me set up an introduction to every phone call – a welcome thank you for calling setup. Their system helps build layers of fallback support for each incoming phone call. The system is so flexible that you can even install an app on your mobile phone to answer and manage phone calls. No more need to worry about you being by your desk to answer. I have implemented a system that when the phone rings, at least 3 phones will ring at the same time (1 office and 2 mobile). This allows anyone to answer a call promptly and to make sure no call is missed. And with b-hive, we have the flexibility to transfer calls to another line without any extra headaches even through the phone app. Each phone line has 3 call waiting spots for us so I can make sure I will never miss any new calls when someone calls. In addition to a phone line, we can use the online portal or the mobile app to text with the same phone line. You can even implement two-line calling when you get a phone call to one of your numbers – grouping numbers for inbound calls. I have also added eFaxing to my business and that has been such an easy implementation. We can fax anything through email, easily and fast. I have a custom hold music as well as a custom voicemail greeting. Above all of the features and support, my technical team at Braodvoice has always been there for me with any questions I may have. The customer service is above and beyond. True teamwork collaboration for implementation. I have also implanted Broadvoice with other companies and they love them as well. Every business owner that I see, I always tell them about Braodvoice and how much cheaper it is for all the services they offer. So grateful for Broadvoice and its team.
  • Call management
  • eFaxing
  • Flexibility
  • Rich picture texting
  • Better mobile app
  • Faxing through the mobile app
  • Dashboard
  • Mobile App
  • Multiple call parking setup
  • Custom greetings and voicemail
  • eFax
  • The long term costs are valued more than any other system
  • The technical support
  • Voice quality can vary depending on internet connection
It is the cost per service. I get more options and services for the amount I pay Broadvoive. In addtion, the mobile flexibility adds an extra feature that is truly valued. It's like having a desk and mobile phone system. I also value the layers of fallback integration to make sure every call has an opportunity to get answered.

Do you think Broadvoice delivers good value for the price?


Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?


Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


Honestly, the call management layering is well suited for us to help with the redundant phone ringing system. This way we can prevent any calls from going to voicemail and give the flexibility of our employees to answer from any location. The call tracking also helps me see how phone calls are being answered, time with each client and to monitor use of the phone system for any issues.

Evaluating Broadvoice and Competitors

Yes - Another VOIP system
  • Price
  • Product Features
Product features are most important to me. Best value for the price.
Same, ask 3 vendors what they offer and at what cost and then see who can meet my needs.