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Full digital calling/messaging from any device
April 09, 2022

Full digital calling/messaging from any device

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice to provide digital phone service for about 20 people, plus our company's general-delivery mailbox. This allows our people to use their work numbers to call and text-message (as well as videoconference and fax) from any device, including their own mobile phones (we are a bring-your-own-device environment). This eliminates the need for company-provided cell phones and desktop phones.
  • Customer Service
  • Digital Communications
  • Message-searching
  • Access from any device
  • Administrative access to all communications
  • Eliminates need for company-owned devices, saving time, effort, and money
When I used Microsoft Teams telephony service, I didn't have the ability to send a text message to a cell phone, nor could I send faxes. As far as I can see, this gives Broadvoice's b-hive a distinct advantage over Teams telephony.

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice again?

Yes

Broadvoice's b-hive Communicator service seems well-suited for companies that want to provide their employees with all the functionality and convenience of a company-issued cell phone and fax machine without providing, provisioning, and tracking company-owned devices. Having the b-hive app installed on my phone allows me to place calls and send texts from my work number without using or maintaining a separate device and silence the app outside of business hours (equivalent to shutting off my company cell phone at the end of the day). The fax functionality is also especially valuable for remote workers who may not have easy access to an in-office machine — it saves us a trip to Kinko's!