Broadvoice Very Solid Performer
March 03, 2023

Broadvoice Very Solid Performer

Tom Ganus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice VOIP service for our desktop and mobile communications. The product is robust yet simple to use and administer. The configuration potential is very granular but global settings work very well in our cases. We practice what we preach by using the product as we endorse, promote and resell the service. The stability and reliability of the service is excellent.

Pros

  • The discovery, design and Implementation of new service is very organized and thorough.
  • Pricing is very competitive and option rich.
  • Support is very responsive to customer needs.

Cons

  • Better integration with radio handsets.
  • Better integration with older paging systems
  • Reliability
  • Flexibility
  • Ease of Use
  • Vastly reduced our communications costs over traditional systems
  • Minimal infrastructure expense and management over traditional systems
  • Has made it easy for us to recommend to our clients generating new revenue
Broadvoice people are easier to work with than many other larger companies. This becomes very apparent after the sale as well through their very responsive support. Their Reseller support is excellent as well.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice VOIP service is an excellent fit for all customer sizes from small shops to enterprise and call center environments. The only area where we have not been successful is in the hotel industry. They do an excellent job connecting to most older analog devices when necessary. Where call quality is essential Broadvoice stands out from very first use. Network resources consumed are minimal.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
10
Voicemail Transcription
10
9.0
Mobile app for iOS
9
Mobile app for Android
9
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
10.0
Centralized communications management
10
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

More Reviews of Broadvoice | GoContact

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Broadvoice | GoContact Reviews
  4. User Review of Broadvoice | GoContact