Great CRM. Works well with Staffing & Recruiting industry.
Updated January 26, 2018

Great CRM. Works well with Staffing & Recruiting industry.

Jeff Asselin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bullhorn ATS & CRM

We use Bullhorn to manage a majority of our business needs. We use the CRM features in business development as well as client retention. Bullhorn is what we use to track candidates and the entire recruiting process for our clients. Bullhorn also offers back of the house features that we use from time to time.
  • Track and manage leads and sales pipeline
  • Easy to convert leads to real sales opportunities and eventually convert the opportunities into jobs. All of this is done seamlessly with little to no duplication of content.
  • Reporting can be exported to Excel.
  • Searching databases can be clunky at times (certain contact searches don't always return data from lead database).
  • Leads don't slip through the cracks.
  • Helpful with follow ups.
Bullhorn works great in the staffing and recruiting industry. Other CRMs take a lot of set up time and can be cumbersome. Bullhorn is easy to set up and customizable to each user's preferences. Bullhorn's support team is very helpful and responsive - very effective each time that I have called them.
Bullhorn CRM is good at keeping prospect and contact information up to date. There are many plugins that help simplify processes. We have Shoretel VOIP telephone system - there is dialer plugin that dials contacts by clicking on their telephone number in the Bullhorn record. The dialer plugin also prompts to add a note to record a summary of the call.

Using Bullhorn ATS & CRM

5 - Recruiting, Sales and Operations
1 - Our support person has a computer background and is extremely comfortable with supporting Bullhorn.
  • Sales Lead Management
  • Candidate Tracking
  • CRM for existing and new clients
  • Sales pipeline and activity reports
  • Dashboards to highlight realtime performance
  • Back Office at some point
Great value! Great Quality. Support is key!

Evaluating Bullhorn ATS & CRM and Competitors

  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Third-party Reviews

Bullhorn ATS & CRM Support

Professional, courteous and efficient
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Needed to be able to change the order of how fields were being viewed. I called support and they quickly had me fixing my layouts.

Using Bullhorn ATS & CRM

Very intuitive.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Searching for records
  • Drilling down into contact records
  • Entering new contact data
  • None - mostly can figure things out easily