Calling and collaboration via a single tool
Updated December 16, 2020

Calling and collaboration via a single tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Calling

In our org we use Webex Teams application that also has a Webex Calling feature. I started heavily use this feature when the COVID19 pandemic started and all employees were mandated to work from home. The Calling help me to stay connected with my landline number, so it help me to have the same experience as I am sitting at my office.
  • Enterprise landline access with from anywhere.
  • Mobile application.
  • Additional collaboration tool that enrich the experience.
  • Video conferencing annotation does not work with Webex board.
  • Messaging does not work the same way as with Webex Meetings app.
  • Some software bugs when it comes to telephony features such as transfer and conferencing.
Webex calling is very user friendly and easy to use. I personally use it over my mobile phone where I can call in one click and join any video conferencing meetings. It also makes difference when it comes to teleworking since the calling work from any place of the world and you don't have to spend money on expensive mobile roaming.
  • Enabling teleworkers with the tool that does everything collaboration.
  • High ROI due to business continuity (work from home tool).
  • Going green with software based telephony.
In our organisation Webex Teams with UCM calling is a primary tool that provide voice and video communications. Of course, during the adoption, it took me some time to get used to the user interfaces and all the features the tool offers. Eventually, I found the Webex Teams UCM Calling is quite friendly, moreover the advanced features and all-in-one capabilities eliminate the need of using other tools at all.
I usually use Meetings and Messaging tools that Webex Teams provides. With messaging I can easily chat with my colleagues without even calling them. I can also see their availability.

Another good product is the Hybrid Calendar, that helps me to quickly book a meeting and escalate it to any video equipment in the meeting room.
I never had any security concerns as Webex Teams uses end-to-end encryption. SO, I simply trust the experts who develop the tool.
- better audio quality
- user friendliness
- integration with my office phone
- all-in-one capabilities
It would be quite appropriate for office workers and teleworkers especially in the current situation with COVID19. Basically it is a new generation softphone that will eventually replace the hardware IP Phones at offices and homes.

The product does not work Linux OS, so it does not suit Linux environment.

Webex Calling Feature Ratings

Hosted PBX
8
Directory of employee names
8
Call park
9
Call screening
9
Message alerts
8
Mobile app for iOS
9
Mobile app for Android
9