Overall Satisfaction with Webex App
It started as a single branch that has now been added to more and more, helps integrate them all together, adds more functionality with the collaboration tools, messaging, screen sharing, etc, yet also saving on total cost for the whole company. The fact that most of the exact same functions that work in the mobile app mirror the desktop phone and desktop application.
- Cost savings
- Provide Webex Teams 2.0 to 1.0 users.
- Provide training for end users as the app updates and adds features.
- Massive ROI compared to legacy PBX.
- Added functionality but still lowered cost.
- Pushback from business who are not used to collaboration tools.
We have deployed and been using it for 3 years now and are well adjusted to the regular basic package. We are waiting to grow larger to take advantage of the Pro package and features. When working with the partner vendor we don't always get a fast response, but I have contacts at Cisco, and when they are CC'd they often respond separately and faster when the vendor doesn't.
We went from a 6 month phase 1 evaluation for 2 users at a small branch, to 30 users right now over 5 branches, but we are in the final stages of doing a phase 3 deployment of new switches and phones to multiple branches in a single deployment for cost savings.
- Cisco Webex Meetings
- In house systems
It was integrated with Azure, Office 365 and MS Teams as well as endpoints and was pretty much seamless as checking some check boxes or flipping a radio switch and logging in with MS credentials and waiting maybe 30mins to synch.
- Webex Meetings
- Webex App
- Webex Calling
- Cisco Webex Room Series
Mostly adoption by management who were used to traditional on premise systems as well as older non-commercial VoIP systems, so their prior experience had been clouded with pretty bad to horrible consumer systems vs a fully fledged and streamlined commercial VoIP system. Once they see the flexibility and ease of use they loved Webex vs their former experience and opinions.
The fact we went from static, have ti always be at one place or office all the time for phone, data etc access meant users experience was limited and often unhappy when trying to work from anywhere else but an office, and then that made getting and retaining employees was difficult when other companies had embraced work remote for a while. Adding teleworking meant even when employees maybe would take a personal day prior due to some at home emergency before .... often now they would just work remote and productivity increased as they worked to fill a workload without having stressful commutes etc.
Ease of stress, less commute stress in general, wear and tear on family vehicles etc has eased financial burden as less cost to maintain personal vehicles since mileage is cut down. Also, office space has been able to be adjusted or become more efficient as you only need to use space to fit equipment and specific users who need to be in an office to say handle paperwork. One business went from 4 floors and almost 350>400 employees that needed access 24/7 to a 2 floor 200 employee user base while the rest could work remote, so other costs like leases, heating/cooling, electricity and other costs were drastically reduced.
It has more features, a LOT more security, ROI is in the region of up to 10x cheaper than our existing PBXes that are at sites. The Spaces and Teams set up is very easy to do, the extended features, once enabled, are even more so. The fact you can also manage it from a web portal helps too.
Do you think Webex App delivers good value for the price?
Are you happy with Webex App's feature set?
Did Webex App live up to sales and marketing promises?
Did implementation of Webex App go as expected?
Would you buy Webex App again?
It's been a great solution for on-premise and also remote work. We have deployed it in various ways at many branches, as well as also pairing it with a Meraki Z3C in a mobile command center so end-users could make/take calls off-prem while mobile but still had cell service and power.