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My team wouldn't be the same without it
August 08, 2019

My team wouldn't be the same without it

David Marsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex App

It allows me and the team to communicate with ease to external customers and suppliers in a way that is simple to understand and allows me to use whatever device I want to see the same content and capabilities.

It fixes multiple needs for meeting and collaboration across and between enterprises without the need for further inter-operation steps and connectivity between them. Making the meeting and sharing process simple.
  • Easy for files sharing.
  • Great meeting experience.
  • Multi devices platform - same experience whatever I use it on.
  • Better presence notification.
  • Integration to CUCM.
  • Better integration into MS office to allow me to share directly from a document to a space or team.
  • Makes its easier to collaborate
  • We use it and sell it, using it makes it easier to sell
  • Flex alows me to still have my back end UC all on the same license
Against Skype its easy Webex teams are so much more feature-rich and easy to use, Skype and the federation of Skype is just a pain and you don't know who you will and won't be able to talk to.

Against MS Teams, none of that messy guest account access and flipping between organizations to find you content.

Zoom, it's a great meeting experience and it works, but just didn't have the teams and persistent collaboration that teams have.
It is great, the help portals tell you all you need to know and the reliability has been great for a global system as it is.

I work in support and its easy to tell users how to use it and the administration of the system and the users is easy to navigate and intuitive to use.
It's just so easy to use, you can talk a customer through the interactions in minutes. It's taking the best from the likes of WhatsApp, Facebook Messenger, and Google Hangouts and making them available on a commercial level for an enterprise solution. Users making the switch from these applications at home see the benefits of the in the workplace.
It's great for sending files to other organizations where the email would block and FTP servers are just so 1990's

It's a great and easy way to enhance meeting with video and collaboration at the touch of a button even across different enterprise segments.

It needs better integration with MS office for sharing directly from an application, this will allow quicker take-up and adoption.