IT Services Usecase
July 13, 2022

IT Services Usecase

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use ClickUp for project and product management design backlog, task management, activities estimation, team resources management, and knowledge base.
  • Board view
  • Multiple projects management
  • Real-time collaboration
  • Knowledge base and wiki management
  • Task functionality (checklists, comments, info, subtasks etc.)
  • Task estimation feature (e.g. time picker feels clumsy).
  • Time spent management (hourly-based management is impossible without external tools).
  • Robust attachments management (e.g. folders for attached files for tasks).
  • Faster tasks management
  • Improved real-time collaboration
  • Better productivity
  • OCR management
Communicating with other departments or teams has drastically improved, allowing better visibility of cross-team activities, tasks, and projects. A general knowledge base is shared between teams which reduced duplicative efforts.
Productivity is increased by automation, templates, and a knowledge base library. Integration of other tools like Slack, Figma, Zoom, and time-tracking software is flawless.
Intuitive design, flawless teams integration, great collaboration, robust task management, better pricing.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Appropriate for 99% of your needs for replacing anything like Jira + Knowledge Base software. The only thing that is not covered is a proper hourly-management timesheet.

ClickUp Feature Ratings

Task Management
9
Resource Management
7
Gantt Charts
9
Scheduling
8
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
9
Support for Waterfall Methodology
9
Document Management
8
Email integration
8
Mobile Access
9
Timesheet Tracking
4
Project & financial reporting
4