Item: ClickUp
Rating: 10
Author: John Martin

Overall Satisfaction with ClickUp

Use Cases and Deployment Scope

We use ClickUp for task management and project management. The main functionality for me is a board, containing tasks assigned to a given developer, that developers work through each day. We have custom statuses to define where the task is at in the process and use them to indicate workload and progress. At the beginning of a task, scoping and stages of acceptance. At the end of a task, it moves through statuses representing QA and deployment position.

Pros and Cons

Pros

Subtasks
Integrations
Approachability and discoverability
Performance

Cons

Keeping information current across the platform
User permissions/visibility

Return on Investment

Task management was much easier than with Jira - took half the time

Collaboration

Greatly. People are able to make their own boards and discover features and workflows to make our processes better, rather than working within the rigid confines of the system.

All-in-One Productivity Platform

For me, we haven't replaced anything with ClickUp, but it's replaced other task management systems and we've adopted use of new features as a result of their usability on the ClickUp platform. Otherwise, we'd have a leaner workflow due to the clunkiness of the systems we'd have not been using.

Alternatives Considered

BugHerd, Jira Software, Asana and Trello

ClickUp replaced BugHerd and Jira for us because it was much more feature-rich than BugHerd, and much more performant/flexible than Jira. I've been told Jira fulfilled certain reporting/data needs, but it was a punish to actually use each day. ClickUp made my workflow much better by doing the same thing Jira does, with none of the clunkiness. One thing I missed from BugHerd was the ability to click and report tasks with a pin dropped screenshot, which I still highly rate if you're a smaller team that can get away with a leaner product - but ClickUp is amazing and will serve the purpose Jira, Trello or Asana would.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Likelihood to Recommend

Anyone doing task management/Kanban/project management/workflow management, it's a good tool. I'm not familiar with the deepest or most project-management-focussed features, as I use it mainly as a developer, but coming from Jira, it did a lot of the same things, much faster, with better interface. They also frequently add new features and it's clear the team behind it is on top of it and very capable.

ClickUp Feature Ratings

Comments

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ClickUp is the Gold Standard for Task Management