ClickUp or it Didn't Happen!
March 10, 2023

ClickUp or it Didn't Happen!

Molly Whelan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use ClickUp as our source of truth for all of our work and what needs to be done in any given day/week/month/year. We have workflows and templates for client deliverable work, internal process development, growth, sales and marketing goals, as well as a hub for shared work between a partner company we work with. Before using ClickUp in the way we do now, there was little to no visibility when it came to our employees knowing or understanding their daily workloads. There was also a lack of visibility for project managers to quickly see project statuses, which made it tough to hit deadlines. This also helped us be forced to define standard workflows and processes where available, which are easily rolled out as templates in the system.
  • Creation and usage of workflow templates
  • Project status visibility
  • Automations to minimize manual work
  • Integrations
  • Views to see work in different ways
  • Recurring tasks are a bit buggy - it would be great to get that tightened up
  • Utilizing integrated apps in automations
  • Having Reminders available outside of Home
  • Client deliverables are on-time 100% of the time now
  • 70% increase in successful team collaboration
  • 80% increase in employee workload visibility
We are a mostly-remote company so team collaboration is huge for us. ClickUp has definitely helped to foster a better team collaboration environment. Some things that are extremely helpful in this area are:
  • The commenting feature in tasks/subtasks where you can tag coworkers and bring in various things via slash commands
  • Notification Center to stay in the loop which helps with the first bullet point
  • ClickUp Docs - we have switched to using these for our internal meetings for client notes and team notes
ClickUp has absolutely been a game changer when it comes to having everything in one place. We live by the rule of "If it's not in ClickUp it doesn't happen." There has been a ton that we've been able to automate, from recurring tasks to automations allowing our Production Team to have more capacity for completing work that matters vs. busy admin work. We've also been able to connect so many of the tools we use daily with ClickUp that work seamlessly together, such as Slack, Google Drive, Figma, Loom, and Harvest.
ClickUp is more robust with more customizations available in order for our teams, individual users and company at large to be able to use it in the best ways possible for various instances/needs. It is not only great for task management, but the communication availability within the tool is superior.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

I wasn't involved with the implementation phase

Would you buy ClickUp again?

Yes

ClickUp is extremely robust, so is great for companies that need to automate workflows/processes and perhaps have a lot of clients with various service lines. It is perfect for our company where this is the case. It is likely too much for smaller companies with not many clients or employees that require visibility and workflows.

ClickUp Feature Ratings

Task Management
10
Resource Management
9
Gantt Charts
10
Scheduling
7
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
10
Email integration
10
Mobile Access
9
Timesheet Tracking
10
Project & financial reporting
9

Using ClickUp

15 - We have our Digital and Amazon advertising teams, Production team, Executive team, Creative & Development teams using ClickUp daily for assigning out work, creating workflows, completing tasks, and having a place to keep and store notes from meetings using Docs. These are the people creating the work as well as completing the work for the agency and clients.
2 - I think having multitasking skills and an organizational mindset is key for supporting ClickUp. A lot of the time we are helping to come up with solutions for team members who are in need of some sort of process or workflow that needs to be adjusted or implemented in ClickUp.
  • Task Management
  • Process Development
  • Record-keeping