Best remote support software on the market!
July 25, 2017
Best remote support software on the market!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
ConnectWise Control was implemented as the remote support tool for all IT administrators, with a client installed on all end-user devices. This allows the IT team to troubleshoot or resolve issues with users who may not have their machine in the office (or remote users). ConnectWise Control makes it easy to hop onto an end-user machine without having to walk the users through an installation process, which makes resolving tickets and issues much faster than other solutions.
- Easy, lightning-fast installation of client software
- Almost immediate connection to client devices
- Intuitive control console
- Super useful features, including remote CLI and direct messaging
- Still no SAML 2.0 support (though it's in the roadmap)
- Increased efficiency for IT Administrators who support end users
- Support for multiple sessions
- Incredibly fast connection time and response
- Cost effective compared to competitors
Closest to performance and speed of ConnectWise Control was TeamViewer, but Control still blows it away. Within a week of using Control, I recommended it to all of my IT connections as it made all remote management or support much easier than any of the other solutions I had used prior.