Why use anything else but ConnectWise Control?
March 08, 2018

Why use anything else but ConnectWise Control?

Thomas McMillan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use ConnectWise Control daily to remote in to my own machines, and all those at work. It saves me so much time not having to travel from place to place to help people. I currently am the only one using this software, but it benefits the company as a whole. Technical issues can be resolved much more quickly. Also I can see what the client sees. The command line features are wonderful for working in the background. The main thing about the software I love the most is that IT JUST WORKS. Every time.
  • Installs easily and runs every time at boot.
  • Instant connections and minimal bandwidth usage.
  • The cloud service is stable and incredibly fast. We used to run our own server and it always felt slow in comparison.
  • Works on every operating system.
  • Helps me keep my family tech issue free.
  • I would like more GUI options for main server settings. For example the Remote Printing should have an on/off switch.
  • Saves time from travel.
  • I can immediately respond to issues. Employees are much happier.
  • Secure. Cannot put a price on that.
Easier, lighter, more powerful. Works faster and more reliably. I would use LogMeIn to install ScreenConnect and then switch to that as LogMeIn was much slower to respond. ScreenConnect uses significantly less system resources.
Great for technicians, not as great for end users wanting a remote solution. It is the best remote software solution out there. It is simply not practical (from a price point) for single computer use.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
5
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10