Checks All My Boxes And Then Some
March 09, 2018
Checks All My Boxes And Then Some
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I use Connectwise Control as part of my side tech support work which focuses mainly on consumers. I moved away from the area where the majority of my regular clients resided and this service has everything I need to continue supporting them remotely. While this was my primary reason and the needs I sought to satisfy, Connectwise Control exceeded my needs by also including agents I can install for any-time access. With this, I am able to additionally help support businesses too small to afford my day-time employer (which places them outside their target market). These small businesses otherwise have virtually no options and without Connectwise Control I wouldn't be able to help them.
- Blocking Input and Screen: this is a feature I have not seen often in other services and I've found it useful far more often than I thought I would. Specifically, one time I used it to stop a curious cat from sending spurious keyboard presses as it tried to catch the mouse cursor.
- Clipboard Syncing: In my experience, this appears to be a challenging task to get working correctly in remote sessions. Connectwise Control has been flawless in this regard - it's extremely frustrating when clipboard syncing is inconsistent.
- Interface: I find some interfaces really need to be taught, others to be nonsensical, and still others to lack functionality. Connectwise Control doesn't fit these - I found it very intuitive from the start and feature-rich while still being compact.
- At this time, I have no complaints. Any features I might want at this time are just in a higher tier that I am not currently paying for. I used the trial period to fully explore the available features and am satisfied with the tier I am on.
- Connectwise Control for me has been the difference between business and no business. I don't find free solutions to be intuitive enough and Connectwise Control fits my budget.
- Kaseya Virtual System Administrator (VSA), GoToAssist and TeamViewer
I find Connectwise Control combines features I liked in Kaseya and GoToAssist at an affordable price point with a better interface. There are things I like and things I find lacking in each, but I find only the features I liked in Connectwise Control: the ability to install agents, seamless input integration, good video scaling, session invites via link with simple "run to join," and a host of toolbar functions. Everything being cloud-hosted is then a plus on top of that.
I really don't see TeamViewer as an option in comparison due to what I see as a rather cumbersome client for users.
I really don't see TeamViewer as an option in comparison due to what I see as a rather cumbersome client for users.