Item: Dropbox
Rating: 10
Author: Verified User

Overall Satisfaction with Dropbox

Use Cases and Deployment Scope

In our small consultant firm, we work remotely. Dropbox works absolutely fine across computers and platforms, so we use it as a business solution and it gives access in a secure way to the data. We have very high standards for dealing with our client's data, and you provide all the support that we need (white papers). When we need to recover an old file, it can be done in a matter of minutes. In the few times that a specific requirement was needed, Dropbox gave us a prompt response, by telephone. An absolutely incredible service.

Pros and Cons

Pros

Telephone assistance
File versions- it allows us to recover deleted or changed files
It works fine on multiple platforms (computers and operational systems) and is not Windows-centered
White papers- it describes in full detail, the way you manage the data, the protocols that you follow

Cons

It would be great if you could offer differential rates for companies located outside the US. The dollar is VERY expensive!

Return on Investment

When we need to share files, a link is created and we have a small conversation with the third party (i.e. provider or Client) that it expires, it communicates the sense that the data is important and we treat it with respect and diligence.
We like to do computing our own way (i.e. coding and using independent software) and Dropbox is flexible enough, in order to not stop the way we want to do things in our company.
I would like to move away from Windows, and Dropbox is an ally in this endeavor.
Being a small company, it is very important to have flexible, but powerful tools and Dropbox is one of them.

Alternatives Considered

I do not use alternative Dropbox solutions. I know DocuSign, but when needed, it was provided by the Client.

Key Insights

Do you think Dropbox delivers good value for the price?

Yes

Are you happy with Dropbox's feature set?

Yes

Did Dropbox live up to sales and marketing promises?

Yes

Did implementation of Dropbox go as expected?

Yes

Would you buy Dropbox again?

Yes

Other Software Used

Slack, Google Meet, Microsoft Teams, Clockify, Asana, Microsoft Excel, Microsoft Powerpoint

Likelihood to Recommend

It works really well, when a computer needs maintenance, the software (and the data) is easily removed. On Linux it works really well, we feel that all of our company files are in good hands, treated with respect and care, and this is one of our foundational principles regarding the confidentiality that we must maintain with all of our clients.

Dropbox Feature Ratings

Comments

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Outstanding Software