Exclaimer Signature Software for the Win!
January 12, 2023
Exclaimer Signature Software for the Win!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Exclaimer Cloud - Signatures for Office 365
Overall Satisfaction with Exclaimer
We use it for distributing customised e-mail signatures and marketing banners. It has solved our issues with providing relevant information to external parties and keeping our marketing campaigns up-to-date.
Pros
- Synchronising AD contact details for all staff members
- Allowing us to run successful Marketing campaigns
- Easy customisation of our e-mail signature configurations
Cons
- Unable to export and import signatures in a standard html format
- Unable to generate digital business cards (QR or VCF) in cloud platform. It is only available in on-prem versions.
- Time saved through simplified email signature management
- Greater regulatory compliance using an official disclaimer
- Using relevant marketing banners/adverts to draw attention to specific news or company achievements
We have not used these features as yet. Our signature rules are based on various AD groups.
Not yet. We are still configuring our cloud portal.
Exclaimer provides much more flexibility with regards to designs and customised rules. It's also much easier to manage all aspects on the platform itself, both on-prem and cloud.
Do you think Exclaimer delivers good value for the price?
Yes
Are you happy with Exclaimer's feature set?
Yes
Did Exclaimer live up to sales and marketing promises?
Yes
Did implementation of Exclaimer go as expected?
Yes
Would you buy Exclaimer again?
Yes
Using Exclaimer
120 - All. Finance, Marketing, Client Services, IT, Investments, Support and Operations, Business Development, Reception, Library, Office Services and Management.
1 - Keen eye for detail, very creative mind, very good knowledge of the product and the experience/skills to administer the platform and Microsoft Exhange servers.
- Distribution of contact details via e-mails
- Distribution of contact details via QR codes
- Very useful Marketing tool for raising awareness about our corporate brand
- Very useful Marketing tool for driving specific targeted Marketing campaigns
- Marketing our brand
- Drawing attention to our accomplishments in the industry
- Being able to keep our branding fresh and adaptable whenever required
- Knowledge sharing of industry changes and trends through e-mail banners
- Timed Marketing campaigns using rotating banners
- Client feedback tools
- Custom signatures based on Department and/or end user
Evaluating Exclaimer and Competitors
Yes - We used an in-house .php platform to generate e-mail signatures for our IBM Domino environment before switching to Exchange. It was not as user-friendly and intuitive as Exclaimer.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Product features because it was far more robust than our in-house platform, native IBM Domino and native MS Exchange server features.
The same process would be followed to have trials of comparitive products and platforms and evaluate the pro's and con's of each.
Exclaimer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. We've never needed to pay for premium support because the standard support we've received, since inception, has always been premium quality (i.e. speedy and efficient).
Yes - Our last issue was an on-prem Sent Items Update service error. Instructions were sent to me but I was already engaging with the support team to configure our cloud account, so I have not implemented any of the required on-prem changes as yet.
Many, but the 2 last instances were 1.) assisting with configuring our new signature layout on the cloud portal and, 2.) assisting with the AD and 0365 integration (still in progress).
Comments
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