Great customer engagement with Folloze
Updated September 16, 2022
Great customer engagement with Folloze
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Folloze
I use Folloze to drive content out to my key customers and prospects within our customer base.
- quick upload of content
- quick design features
- integrates with Marketo
- more design options
- giving my sales access to the reporting
- getting more templates
- engage the community within our customer base
- increase content visibility within our accounts
- makes sharing within the team easier
we used kapost back at my old company and it was very well perceived for content sharing internally in teams and all of marketing had access to it.
Do you think Folloze delivers good value for the price?
Not sure
Are you happy with Folloze's feature set?
Yes
Did Folloze live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Folloze go as expected?
Yes
Would you buy Folloze again?
Yes
Using Folloze
5 - Marketing and BDR Funktion use the Folloze pages for new customer acquisition but also engaging existing customer. we use it in Marketing for campaigns and sending out information to customers in BDR calls.
1 - you do not need much skills to explain folloze, but your team will need to spend some time to set up pages and get the right content to link with the folloze boards.
- Sales Acquisition
- Customer Adoption
- Information sharing
- seing who visits the pages
- form fills for customer community joining
- new visitors engaging via online campaigns
- growing user base
- roll out to all of sales
- content repository and seeing what content works well and what does not
Evaluating Folloze and Competitors
- Product Features
- Product Usability
the single most important was the usability of the product and that you can see who is visiting the pages when in use with Marketo campaigns
no we did spend a lot of time testing the tool but what could be better is the response you need when you are stuck in the tool its-self and with designing a board.
Folloze Implementation
- Implemented in-house
Change management was minimal
- training staff
- getting licences distributed
- onboarding and content selection
Folloze Training
- Online Training
- No Training
Configuring Folloze
before you take a site life you always have to know the audience and make sure you are presenting the right content to the audience and lock the page down if it is to be only seen by one client or domain
No - we have not done any customization to the interface
No - we have not done any custom code
we did not do any
Folloze Support
| Pros | Cons |
|---|---|
None | Slow Resolution Problems left unsolved Not kept informed Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
no we do not have premium support
Yes - yess but it was resolved fairly quickly,
we have a been treated well as a customer at Folloze and get to know all the new stuff they bring out and have discussions with the CSM on specific things we want to see or do with t product
Using Folloze
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- uploading content
- analysing viewers
- changing content and design on pages
- changing design s on boards
Yes - The websites can be viewed on mobile devices and are designed so you can view them on a mobile phone also.
Folloze Reliability
Integrating Folloze
- salesforce
- marketo
- advertising tools
we have all we need to integrate working already with folloze
- Single Signon
just list all the integrations you need or want and work yourself through
Relationship with Folloze
get a CSM on board and an email for asking questions when setting up for support
Upgrading Folloze
- we did not do an upgrade
- more templates
- better design functionality