Great customer engagement with Folloze
Updated September 16, 2022

Great customer engagement with Folloze

Jessica Felix | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Folloze

I use Folloze to drive content out to my key customers and prospects within our customer base.
  • quick upload of content
  • quick design features
  • integrates with Marketo
  • more design options
  • giving my sales access to the reporting
  • getting more templates
  • engage the community within our customer base
  • increase content visibility within our accounts
  • makes sharing within the team easier
you need a bit of training but other than that is quite easy to use, but difficult when you want to understand who can view and who not and if you want to exclude domains from viewing
take too long to answer questions but might have to do what package you book?
we used kapost back at my old company and it was very well perceived for content sharing internally in teams and all of marketing had access to it.

Do you think Folloze delivers good value for the price?

Not sure

Are you happy with Folloze's feature set?


Did Folloze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Folloze go as expected?


Would you buy Folloze again?


Folloze helps you in prospecting and getting content out fast to your clients

Using Folloze

5 - Marketing and BDR Funktion use the Folloze pages for new customer acquisition but also engaging existing customer. we use it in Marketing for campaigns and sending out information to customers in BDR calls.
1 - you do not need much skills to explain folloze, but your team will need to spend some time to set up pages and get the right content to link with the folloze boards.
  • Sales Acquisition
  • Customer Adoption
  • Information sharing
  • seing who visits the pages
  • form fills for customer community joining
  • new visitors engaging via online campaigns
  • growing user base
  • roll out to all of sales
  • content repository and seeing what content works well and what does not
i use it every day and its a great tool to showcase how customers and prospects are engaging with our staff, Sales, CSM, MKT and the rest

Evaluating Folloze and Competitors

  • Product Features
  • Product Usability
the single most important was the usability of the product and that you can see who is visiting the pages when in use with Marketo campaigns
no we did spend a lot of time testing the tool but what could be better is the response you need when you are stuck in the tool its-self and with designing a board.

Folloze Implementation

its very easy as its in the cloud and online ready available to use
Change management was minimal
  • training staff
  • getting licences distributed
  • onboarding and content selection

Folloze Training

  • Online Training
  • No Training
5 as we did it with our own people in house and not with Folloze

Configuring Folloze

could havmore designs and templates but what i hear that is coming soon
before you take a site life you always have to know the audience and make sure you are presenting the right content to the audience and lock the page down if it is to be only seen by one client or domain
No - we have not done any customization to the interface
No - we have not done any custom code

Folloze Support

Slow Resolution
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
no we do not have premium support
Yes - yess but it was resolved fairly quickly,
we have a been treated well as a customer at Folloze and get to know all the new stuff they bring out and have discussions with the CSM on specific things we want to see or do with t product

Using Folloze

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • uploading content
  • analysing viewers
  • changing content and design on pages
  • changing design s on boards
Yes - The websites can be viewed on mobile devices and are designed so you can view them on a mobile phone also.

Folloze Reliability

there are still a lot of things that need to be made available within the product
sometimes its not loading pages proper, sometimes some functions are not working within or you need a long time to find out image sizes etc.
pages load slow sometimes

Integrating Folloze

  • salesforce
  • marketo
  • advertising tools
we have all we need to integrate working already with folloze
just list all the integrations you need or want and work yourself through

Relationship with Folloze

great company nice people and great tool
get a CSM on board and an email for asking questions when setting up for support

Upgrading Folloze