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Best of the Best - I love Folloze
September 16, 2022

Best of the Best - I love Folloze

Olivia Rennicks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Folloze

We leverage Folloze for a few things. First, event registration and promotion. We leverage the tool since it enables us to give our clients and potential clients a great, fruitful, and ease of use experience. Second, on a 1:1 basis, meaning, we create boards for specific customers per rep request to play as a one-stop shop for the customer. This allows for a special experience, giving them access to previous presentations, upcoming events that make sense for them, and content assets aligned to their conversations with us. Third, 1:many; we have leveraged this tool to support custom cluster content marketing and have run campaigns from the tool itself.
  • Ease of use
  • User-friendly
  • Customized to your desire
  • Great support team
  • I'd like to see a calendar sync button embedded from the tool when creating confirmation emails for events vs. creating one on another site and plugging it in.
  • There are sometimes glitches in registration, where someone registers, and it doesn't communicate to the pulse tab. However, the confirmation email was sent. I filter the clicker and Reg/viewer in case that happens. I'd love to see that fixed but found a workaround.
  • When creating a shareable link with a group, it would be nice if they were individually captured. In many occurrences, we create a 1:1 board, and they share with 7 people not via the campaign tab in Folloze, so these 6 out of 7 aren't captured. I am aware there are 1 to 1 links that can share, but it would look a bit awkward to share 7 links in one email. Just food for thought.
  • Positive impact on overall event reg experience
  • Positive impact on account engagement
  • I imagine positive impact on ROI since we use it so much
This is 100% the best customization tool I have had experience with. I mentioned plenty of times in the other sections of my review that the ease of use is tremendous, enabling others takes a 30-minute phone call and just occasional check-ins to see if they have questions, which is helpful being at such a large company.
The customer success team is amazing (Shout out, Meghan). She is so hands-on with us, monthly syncs to enable us on the latest or go over common speed bumps, if any. Not sure if I will be asked about the support team, but they also get a 10 out of 10 rating. The time to resolution is so quick; they give great details in their answers and are very hands-on. So much appreciation, great customer service is what makes people come back - and Folloze has IT!
I am not part of the purchasing decision or evaluation process. I am just a user, and I haven't used anything like this before.

Do you think Folloze delivers good value for the price?

Not sure

Are you happy with Folloze's feature set?

Yes

Did Folloze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Folloze go as expected?

I wasn't involved with the implementation phase

Would you buy Folloze again?

Yes

Overall, Folloze is a great tool that our company is using more and more each day on a wider scale. The ease of use to manage, enable others, and create customization boards is a 10 out of 10. I love that we can create email campaigns, integrate with other email tools we have in place, and also confirmation emails for event follow-up. I appreciate being able to review exactly what people review and share trackable links with a touch of a button. I love this tool, I enjoy being enabled further (I still have more to learn), and I find it simple to enable others.