Overall Satisfaction with FreshBooks
I use Freshbooks for my invoicing, estimates and lite accounting work. I am a freelance photographer and have recommended Freshbooks to any of my colleagues. It is easy to use and for myself as well as my clients. It does a good job of showing when clients are late to pay, which is often in the freelance world.
- Invoicing - Creating invoices is easy. This helps me to get the invoices out faster. It automatically keeps items so that I can re-use them later. as an example, if I want to charge the client for a digital transfer fee, I can pick that item form a drop-down menu and it will even fill in the rate that I used in the past.
- Templates- The template allows me to keep my branding cohesive and professional. You can add your logo and pick a theme color so that it matches your brand. There are two different template layouts to choose from.
- Automatic Expense Importing - I use two separate credit cards for my business. One card for non-billable items and another for items that I bill my clients for. The auto importing makes adding those billable items to invoices easy.
- Templates- One of my biggest gripes about Freshbooks is that if you change the Terms section on an invoice, it will change it for every future invoice across the board. I often need to change my terms depending on the client and job. This makes it's very hard to keep everything organized.
- Price- If you do not use all of the Freshbook features, it is a bit expensive for what you get unless you only have a few clients.
- Importing of expenses - When automatically importing expenses, Freshbooks often miscategorized items and often does not fill out the vendor section when I use my Chase accounts.
- Freshbooks saves me time compared to when I managed to invoice without an app.
- Freshbooks make keeping my invoices organized which saves me time.
- Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
FreshBooks Feature Ratings
Using FreshBooks
Evaluating FreshBooks and Competitors
Yes - Doing it by hand with MS Word
- Price
- Product Features
- Product Usability
Wen I first started using it, it was free and highly recommended by a friend.
I would most likely find a solution that is more based on the needs of my photography business.
FreshBooks Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - I am still waiting for the problem with not filling in the vendor when I import with Chase bank.
Using FreshBooks
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Feel confident using Familiar | None |
Yes, but I don't use it