Fuze Implementation Recommendations
April 01, 2021

Fuze Implementation Recommendations

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Voice

Overall Satisfaction with Fuze

It is used across our entire global organization from Corp Offices, Warehouses and most recently added to our Retail Locations.
  • Prompt support.
  • Speed to add users.
  • Cheap price.
  • Auto attendant design.
  • New location setup.
  • Standardization of professional services implementations.
  • Speed to resolve issues with carriers or provide alternate solution.
  • Ability to cancel unassigned services.
  • No way to do mass uploads.
  • Make sure your data is accurate and clean before you start because correcting it takes a lot of time.
  • Make sure to do a lengthy pilot and get feed back from all parties before making your final design templates. Don't rush
  • Separate locations, divisions, buildings into separate PBX's/Departments/Locations to make bill analysis and support easier
  • Make sure you have an extremely detail oriented person reviewing the data and configs for inconsistencies.
Adoption of our retail locations through iOS devices while they still had their old phone system was extremely slow because call quality was poor on the mobile devices over Wi-Fi and we have recurring issues where multiple devices were logged in with the same account. Once we eliminated the old phone system, adoption was much faster.
This existed prior to my involvement and seems to work well.
We did a short POC so we did not fully implement all functions with any of the providers before going with Fuze which was the cheapest.
  • There are limitations on the size and scope of the auto attendant so it is not recommended for companies who have more than 3 menu options.
  • Testing of functionality and keeping data clean for management does not exist (I have spent 100's of hours cleaning up professional services).
  • Great for corporate environments with high bandwidth locations, not so great on slow bandwidth (T1/DSL).
  • Fuze Portal does not allow deleting of multiple menu's, call flows, schedules, or ring groups so it is labor intensive to manage.
  • A lot of data can be extrapolated from Discover, but takes work learning how to use it.

Fuze Feature Ratings

User templates
6
Call reports
8
Directory of employee names
6
Answering rules
8
Call recording
4
Call park
Not Rated
Message alerts
7
Video conferencing
7
Audio conferencing
9
Mobile app for iOS
8

Using Fuze

Fuze Voice and Meetings mostly.
9 - 9 people across the globe for 21 different companies and 1 person for 751 retail locations (myself).
  • Cost.
  • Retail locations usage on iPods.
  • Auto attendant for retail locations.
  • ACD setup for small groups.
  • None on the retail side.
  • Fuze video conferencing in the stores.
Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fuze go as expected?

No

Would you buy Fuze again?

Yes

Evaluating Fuze and Competitors

  • Price
Major reason for implementing Fuze was to eliminate our physical unmanaged Store PBX's and VoIP costs through Vonage.
I would have spent way more time working on the design of the solution before implementing and a longer POC and pilot period to work out issues before rollout.
  • Positive ROI.
  • Create a central management point for Auto Attendants that can be reported on.
  • Negative impact is the SLA for replacement Yealink phones configuration.