Fuze - a one stop solution for micro management teams
April 19, 2023

Fuze - a one stop solution for micro management teams

Souvik Giri | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Video
  • Messaging
  • Insights

Overall Satisfaction with Fuze

We use it along with our customer processing and support team to answer every segmented queries as well as sending out personalized messaging content to every user we have ever reached out to . The calling feature is something which we have also enabled for our internal communications because of its seamless and easier intergrations
  • Voice calling with anyone registered in the directory
  • Video calling with anyone registered in the directory
  • Messaging with anyone in and out of the registered directory
  • Insights about the entire workflow and the services offered for
  • The voice calling application is definitely not the best when it comes to selecting various user enhanced options and connectivity
  • The video calling feature can be equipped with modern day features from competitors like google voice , viber
  • The messaging needs to have seamless automation integration options for better and enhanced usage
  • Great Intra calling facilities
  • Video calling is highly not recommended
  • The traction / insights help you design your strategies better
Fuze was basically selected as our priority because of its seamless calling feature as compared to its competitors and the edge of simplifying the contextual features it is offering

Do you think Fuze delivers good value for the price?

No

Are you happy with Fuze's feature set?

No

Did Fuze live up to sales and marketing promises?

No

Did implementation of Fuze go as expected?

No

Would you buy Fuze again?

No

Fuze is best suited for internal communication sas it is perfectly synchronized for moderate scale communication channels and offering the features of exclusiveness. It definitely cannot be seen as a great alternative for replacing the modern day customer support chat bot and voice calling features offered by other peers in the industry

Fuze Feature Ratings

Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
6
User templates
5
Call reports
6
Directory of employee names
5
Answering rules
7
Call recording
6
Call park
7
Message alerts
6
Video conferencing
7
Audio conferencing
7
Mobile app for iOS
8
Mobile app for Android
8