Tech Sales Account Manager Review of Gong
March 21, 2022

Tech Sales Account Manager Review of Gong

Richard Robbie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use Gong to record client calls. It helps me stay focused on the call as there is no need to take notes. If I miss a question, I can follow up after the call with an answer after listening to the recording.

Pros

  • Records calls
  • Defines parts of the conversation for quick access
  • Reminds me about follow up items

Cons

  • Reducing the length of the intro "This call is being recorded..."
  • Easier UI of looking for my own calls
  • Better UI in organizing the call library
  • Time savings
  • More engaged with clients on calls
  • More accurate follow up items/emails
I think the call library feels unorganized. I wish the UI in searching for calls outside of my own/my own team was easier.
Gong's insights tool is not the primary reason I use the service.
I have never used anything like Gong.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Client calls are much easier when you do not have to take notes. The transcript is great to, as I can read ahead instead of having to listen to the whole call.

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