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Gong is Great!
Updated July 05, 2023

Gong is Great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is wonderful and has helped me grow from being a sales development representative to an account executive. It helps me be a better sales professional by allowing me the opportunity to listen to my calls, see data/analytics, and listen to my colleagues' calls. This allows me to constantly improve and grow my skill set.
  • Data and Analytics
  • Recordings
  • Feedback
  • Next Steps
  • Nothing I can think of at this time
  • ROI
  • Next Steps
  • Skills
Gong is extremely user-friendly and easy to use! As someone with minimal sales experience, it was easy to pick up on and I continue to learn about new features/functionality to improve myself. It has been a critical tool in my success and the success of my teammates, as we use it to learn & grow from each other.
Yes - Gong is always giving ideal next steps and actionable items to ensure I am staying on top of open opportunities and closing business.
Compiling calls across the company provides insight into trends and what is happening in our healthcare space. This helps create new businesses and allows them to grow in the space.
N/A

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

It has been extremely valuable as an SDR when I first started to listen to old reps and hear how they have become successful. This has continued as I am an account executive now and can listen to seasoned professionals and how they handled discovery calls, demos, pricing discussions, etc. It is also helpful for me if I do not have time to write down notes, I can go listen back to my calls to ensure I am up to speed on my opportunities.

Using Gong

50 - Sales
3 - sales enablement
  • recordings
  • analytics
  • sharing recordings with prospects/customers
  • keeping notes
  • helping with next steps
  • still figuring out
Gong is a critical tool for our sales team

Evaluating Gong and Competitors

Not Sure
  • Other
I was not involved in the decision
I was / am not involved in the decision process

Gong Implementation

Gong Support

I have never requested support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
unknown.
not involved in support

Using Gong

ProsCons
None
None
  • recording
  • analytics
  • sharing
  • none