Great For Customer Success
February 04, 2025
Great For Customer Success
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong as a central place to access customer interactions with sales and customer success teams. This helps us prevent siloed information. Our customer success/account managers teams use it to search for information before a call quickly and to share call highlights with attendees/stakeholders, helping streamline meeting follow-up and address action items. The sales team uses Gong to uncover upsell opportunities and analyze account trends to identify potential growth areas, making it an invaluable tool for driving customer success and business growth.
Pros
- Highlights and provides useful summaries of meeting communication
- AI assisted search helps find data quickly
- Allows the sharing of portions of calls versus the entire recording
Cons
- More accurate summaries
- Additional AI capabilities
- More document creation based on conversation content
- Saves time on meeting follow-up actions
- Makes new employee onboarding easier
- Allows all teams to access the same customer information
I have found that one word searches sometimes pull in inaccurate results. However my experience with insights is fairly limited.
- Zoom Events & Webinars
Zoom is great for hosting meetings and events, however the meeting management and insights are lacking compared to Gong. Also the search functionality with Gong is very helpful.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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