Elite performance analyzing tool
July 18, 2025

Elite performance analyzing tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We utilize AI to take the key notes, review calls, and helps with SDR's level. Seeing and hearing how the AE talk tracks helps a lot understand how and why they are interested or not. Also helps with customer insight.

Pros

  • Calibration
  • AI tools
  • Visibility
  • Help with targeted coaching.

Cons

  • More tool for SDR functions
  • Easier way to communicate with AE to SDR or vice versa
  • Not sure if the is live feature to have key points while on the call.
  • Increased time to value.
  • Alignment with team
  • Great tool for coaching and feedback.
  • Helps miss those important things that may have been missed.
  • Bringing in revenue faster.
  • Efficiency
How simple it is to use. The features on it make it easy to learn and give feed back. Love that it highlights keywords or phrases that help understand what you can improve or did great on.
Accurate on the highlighted portions of the conversation. High level tool that will help close deals.
Yes shows some customers have completely different goals or similar depending the industry.
Gong is elite compared to these. The fact all users can utilize the same tools makes it the best. From entry level to being a VP, Gong makes life easy for all.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Super easy to use, tool that can accessible and utilized by everyone no matter the level or position they are in. Love the fact the AI tool helps summarize key points and can highlight next steps.

Gong Feature Ratings

Speech-to-Text Transcription
10
Keyword Detection
10
Sentiment Analysis
10
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
8
Keyword Search & Retrieval
8
Call Tagging
9
Integration with CRM Systems
9

Evaluating Gong and Competitors

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