Item: Google Hangouts (Classic)
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Hangouts for quick and easy calls without the implementation hassle. Audio only and video calls are easy, especially on mobile. Love this little tool!

Pros and Cons

Mobile calls.
Audio-only calls.
Video calls.
Lite operation.

The ability to call people without a Google account would be great.
Dedicated call room URL.

Return on Investment

It's free!
Connected the team.

Alternatives Considered

Skype for Business (formerly Lync), Microsoft Teams and Slack

Google Hangouts is a lot better for fast calls. It is very light-weight and easier to call people outside of my organization.

Support Rating

It's reliable. I've never needed to contact support.

Key Insights

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

Other Software Used

Typeform, Pipedrive, Drip from Leadpages, EZ Texting, Evernote, OneNote

Likelihood to Recommend

Google Hangouts is great for light-weight operation, especially fast calls. There's no transcription available, but I bet that's coming. It is easy to join on mobile.

Lightweight and easy to use

Overall Satisfaction with Google Hangouts