Great tool, but you'll have to invest time in learning how to use it.
December 12, 2017

Great tool, but you'll have to invest time in learning how to use it.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Tag Manager

We use Google Tag Manager to monitor our website traffic and gather insights about our visitors. The whole organisation is using it and we are upgrading our current website alongside implementing GTM. It solves several problems. Firstly, it helps us get to know the demographics and behaviours of our visitors. But then we can also set goals to track visitor journeys throughout the site.
  • As it is connected to other Google services, it is easy to integrate and connect to them.
  • The interface is much simpler than it used to be and there is a lot of help online if you need guiding through the process.
  • It stores your usage data, so it is easy to keep track of what changes you have made.
  • It is quite easy to tell where you have gone wrong if something is not working.
  • You have to be relatively tech-savvy to use it.
  • There are other tools available which make it easier to run experiments.
  • Keywords are missing in the search console due to privacy issues. Which is good as a consumer, but not for a marketeer.
  • It has improved conversion.
  • It has improved traffic.
  • It has helped us to design our website.
  • It has helped us work out which copy performs best.
Google Tag Manager is naturally the first one to implement as I use Google Analytics. However I do use the others too as they provide functionality that GTM doesn't. But you do also have to pay for some of these functions. I use these tools for growth hacker marketing, so whilst I would love to have a tool that does them all, I am realistic and know that it's a big ask. I would rather have several products do what they do well than one that does a mediocre job of providing several functions.
I would recommend it, as the insights are extremely valuable when connected with Google Analytics. If you want to know the age, gender, nationality of your users this is the tool for you. If you want to know what users click on, what pages they land/exit on, or see their journey through your website, then this is the tool for you. However, it is quite technical and can be hard to use unless you have a step-by-step guide. This tool does not show you videos of your users on your website, or heatmaps, or provide reasons behind their behaviour. Nor have I found a way to get notifications.

Google Tag Manager Feature Ratings

Tag library
5
Tag variable mapping
7
Ease of writing custom tags
7
Rules-driven tag execution
6
Tag performance monitoring
5
Page load times
8
Mobile app tagging
7
Library of JavaScript extensions
6
Event tracking
8
Mobile event tracking
8
Data distribution management
6
Universal data layer
8
Automated error checking
7
Role-based user permissions
8