GoTo Connect implementation in a K12 school district
June 22, 2022
GoTo Connect implementation in a K12 school district
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We migrated from an on-prem very out-of-date system to GoTo Connect. The difference is night and day. GoTo Connect gives us so many more options that our users need. For example, the ability for a teacher to use the mobile app to contact parents without showing their personal cell phone number. We are using desk phones, mobile and software apps, faxing, texting, GoTo Meeting, and more. We have about 1,100 users/active phone numbers on it currently. Feedback from users has been very positive.
- Mobile and software app works well and is very helpful
- Flexible phone services
- Good quality of voice calls
- Good support and documentation
- All in one service for a number of functions at one phone number
- GoTo Meeting integration into the apps is getting better but needs to keep becoming more seamless
- New abilities we didn't have before have been a game-changer (ex: mobile app, etc.)
- IT management of the phone system is simpler and less time consuming
- Time savings due to no local servers to upgrade and work on
- Time savings from no local product maintenance
Definitely, it has brought different communications together into one phone number for a person. Now a number does voice, texting, mobile use, and more.
We did a RFP and received over a dozen replies of proposals. We narrowed the list down and did in-person presentations on the top 3. We had an evaluation committee including IT, business office, and others to get real user input. We chose GoTo Connect because it has a very good way they implemented the features we were looking for, came in at a good price point, and explained their services and processes well. Some others did not explain themselves as well or seemed like features were not as well done.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes