Item: GoTo Connect
Rating: 10
Author: Utkarsh Gaur

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

We assist patients through online sessions and stay in contact with our therapy teams using GoTo Connect. It solves problems like working from different locations and handling appointments smoothly. with functions like video calls and simple call transfers. It helps us care for patients better and stay organized. We use it in all our facilities for both therapy and admin work.

Pros and Cons

Pros

We get clear and easy calls.
It has smart call transfer for us.
It works on phones as well.
Finally, everything in one location.

Cons

Call logs need better filtering.
Video call stability could be better.
Mobile application notifications should be organized.

Return on Investment

Cost Saving.
Less admin time and more patient time.
Improved patient reach.
Better team cordination.

Implementation Rating

One big lesson we learned is that training the team well makes a huge difference. It was easier when we started with the fundamental features, such as the way calls are handled. Getting staff involved early helped us set it up the right way. So I would say my experience with implementation was straightforward.

All in One Platform

GoTo Connect made things easier by centralizing all of the services, including video calls, messages, and phone calls, in one place. I do not have to switch between different apps anymore, which saves time. The setup and settings are easy to manage. Even without a tech expert, a non-tech person can manage it.

Alternatives Considered

Dialpad Connect

We considered Dialpad for our work as well, but it has its limitations, and our team, like doctors and all, was not satisfied with it because it was hard for them to use. But our team is happy with GoTo Connect. It made everyone happy—our team and our clients as well.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

HubSpot CRM, Webex Webinars, NetSuite ERP

Likelihood to Recommend

I would give it a 10 out of 10 rating just because of the service and easiness it has offered us, which made our work effortless and stress-free. I do recall an instance where one of our clients' medical conditions suddenly deteriorated while he was traveling overseas. The doctors there could not understand his situation at that time. He asked them to connect with our team, and our team guided them with his medical records, and his life was saved.

GoTo Connect Feature Ratings

Comments

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Perfect fit for our therapy remote support team

Modules Used