Great collaboration solution
October 02, 2025

Great collaboration solution

Bernard Gutnick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

GoTo Connect is a fully featured voice over IP phone system similar to RingCentral or 8 x 8 and is also bundled with additional services that can be used for troubleshooting and such as remote diagnostics. It supports a variety of standard phones that can be used for voice communications, and it also includes numerous other forms of communication such instant messaging and conferencing.

Pros

  • The fluffy services are standard and easy to use
  • The conference is fully featured and can allow you to do things that you would normally do with Zoom or other collaborative products

Cons

  • They could improve the variety of the telephones that are supported compared to others such as the full range of Cisco Phones in Cisco video phone
  • They could directly integrate with Teams, but if you already have Teams and you probably don’t need this
  • Is definitely more cost-effective than a telephone service for centric or otherwise
  • It’s definitely cheaper than Zoom for large mediums
The key with the implementations to map the existing stations that you have in terms of the groups of employees that communicate and put those into telephone pick up groups, and then you can basically have everyone with their own unique extension and their own ability to collaborate with others, plus you’ll have the ability to easily have group collaboration session set up in minutes.
Yes it absolutely is a fully featured full system and is very economical. I mean, every feature, but it has about 90% of the features that people primarily use.
You could evaluate Zoom phone or right by eight or RingCentral or Microsoft Teams with full capabilities those are all suitable alternatives. Make sure you understand the monthly service fees, and the cost for the telephones are needed for the service as they do very significantly, but overall you won’t be disappointed with the overall cost effectiveness of the solution.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect is an ideal solution for a small business that wants to have employees being able to communicate in a variety of different forms in a cost-effective manner for voice and instant messaging and conferencing, and really provide you with a full suite of solutions for business use.

GoTo Connect Feature Ratings

9.8
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
8.5
Video conferencing
10
Audio conferencing
9
Video screen sharing
5
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

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