Great product. Needs to be trained to utilize.
Updated January 13, 2023
Great product. Needs to be trained to utilize.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
When Groove is set up correctly it doesn't let you miss contacting your pipeline. When you get busy with some clients or just company projects, you can miss things. Groove automatically sends emails and texts to your pipeline per your parameters. Has made me more productive with less work.
- Keeps me in touch with all prospects.
- Helps me to eliminate non interested prospects faster.
- Pipeline is more efficient.
- It will report some contacts that nothing was sent so, my PC gets loaded.
- Would like a lesson with examples. Would be great if I could get a one-on-one with a pro who could hear my needs and tailor a Groove for me.
- Pipeline organization.
- Better communication.
- More touches.
- I get an extra two-three more sales per month.
- Helps me communicate better in more time zones.
Notifications could be better.
Do you think Groove, a Clari company delivers good value for the price?
Not sure
Are you happy with Groove, a Clari company's feature set?
No
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
Yes
Using Groove
1000 - Sales and marketing. Used to send bulk message to potential customers asking for information that they will eventually need to get account going. It also shows that we are serious and are a professional lorganization. Grooves also lets up set up proper customer expectation for how a sales call will go and the ammount of time it will take.
2 - Good with computer and internet. Recently those who are getting better results from Groove messages are brought in to help with content to get positive customer reactions. Content creators are showing their value and are working hand in hand with tech people.
- Clearly expaining services offered.
- Setting proper expectaions
- Consistancy
- Tailoring messages for certain people
- Taloring messages for different steps of a sale
- Content that is timely
- If the meeting setting was functioning properly, customers couls set up meetings.
- Big news or weather reports so that we can create Grooves that are timely.
Evaluating Groove and Competitors
Not Sure
- Other
I was not part of the decision to purchase it. To tell you the truth, that's a good thing. I wasn't a fan until I figured out how to use it for my pipepline. Groove did not relay some of its features.
Talk with those who are successful using groove and have more one on one sessions. Even make assignments.
Groove Implementation
Not sure - I was not with company when implemented
- I was not at company when Groove was implemented.
Groove Training
Configuring Groove
Ask others who are successful.
Groove Support
| Pros | Cons |
|---|---|
Support understands my problem | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Slow Initial Response |
I don't know what level the support is. I can't imagine that it is premium.
Using Groove
| Pros | Cons |
|---|---|
Like to use Well integrated | Difficult to use Inconsistent Slow to learn Feel nervous using Lots to learn |
- PUlling my list to send
- Crating a message
- importing a name
- Templets
- Serching templets