Guru feedback
August 20, 2024

Guru feedback

Pedro Henrique Camargo da Ponte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

I work as Customer Experience at Spotify, so I help customers with payment problems and problems with the app. Guru serves as a database, helping me follow the correct flows and troubleshooting. there is our own team that publishes these cards on Guru, and updates whenever necessary. There may be information about unauthorized access by hackers, how to follow up when there is a specific payment problem or how to send the appropriate security information to customers

Pros

  • integration with Slack, to be notified when there is an update
  • keyword search
  • responsive platform, without crashing

Cons

  • A more user-friendly layout would be nice
  • direct integration with the tool we use to serve customers, which is called Advisor Desktop (AD)
  • a way to highlight the cards we use most, like a sidebar
  • Although the platform has many professional options, the quality of work can vary. If a company does not carry out a rigorous selection, it may hire freelancers who do not meet expectations, or who may compromise the quality of the project and the company's rewards.
  • Companies can quickly adjust the number of freelancers according to their needs, increasing or directing a team according to project demand. This provides great operational flexibility, allowing the company to react quickly to changes in the market
  • By using freelancers instead of hiring full-time employees, companies can save on prosperity, benefits and infrastructure. This helps keep operating costs low, especially on short-term or seasonal projects.
usability in general is very good in guru, however it is necessary to improve its interface, to make it easier to locate each specific card. On the other hand, you can search by keywords, which also helps a lot, as well as being able to favorite the card you want.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

the platform is very good to use as a database for a specific product, so it is not necessary to call leaders on a topic. This requires a more employee-friendly layout. I believe that otherwise the platform is very good at what it does, but it fails in this aspect

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