Easy to use and great integration of AI
April 01, 2025

Easy to use and great integration of AI

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need.

Pros

  • Hubs for different areas of the organization keep info organized
  • AI-enabled search allows me to ask a specific question and find the materials
  • Integration with Slack - we see links to Guru articles when someone asks a question

Cons

  • Some of the responses to questions in Slack don't quite hit the mark
  • As a remote-first organization, having company information readily available and easy to find in Guru means that we spend less time answering internal questions
I have ignored all of the trainings we did internally on how to use Guru and STILL find it very easy to use! It has an intuitive design, so it's easy for my to go in and create or update cards, or find cards that are relevant to a question I have.
I was not involved with the selection process, but as a user, I found that Confluence was clunky to navigate, and the information quickly became out of date - there weren't prompts to update it, so no one ever did.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Guru is easy to use, and as a result, ends up being used a lot more across our organization. Other knowledge bases we tried in the past quickly became out of date, but Guru has adapted and grown with us. I also appreciate their commitment to incorporating AI in order to provide relevant answers.

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