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All Hail HubSpot
October 30, 2014

All Hail HubSpot

Melissa Haynes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with HubSpot

HubSpot is our rock, we use it every day. After a year of using the platform I'm still discovering the endless things HubSpot is capable of.
I use HubSpot to design our website, landing pages and blog. I also use it to send out weekly email blasts to over 20,000 customers. These emails provide our customers helpful tips, testimonials, and highlights new products.
  • The HubSpot email templates make designing email blasts quick and easy. The templates map out all of the components needed to create a successful email an intuitive and straightforward way.
  • The customer service at HubSpot is impressive and unbeatable! I can answer most of my own questions by looking at their user guides comprehensive manual. The live chat function is great for quick questions. HubSpot always gets back to my emails in a timely fashion. However, their customer support help line is unprecedented. The representatives are always personable, helpful, and understanding. It seems like they are one step ahead of me (in the best way possible) and have fixed my problems by the time I finish explaining them! I wish more customer support lines worked this way!!
  • HubSpot provides performance data on how effective our emails, landing pages, and posts are, that is invaluable to determining how effective our marketing campaigns are.
  • The graphic design of the HubSpot templates can be limiting. I don't have a background in graphic design and rely on the HubSpot templates to make my pages look professional. Sometimes I wish they looked a little more polished.
  • Faster lead conversion
  • Recover idle accounts more efficiently
HubSpot has been a great resource for our growing company. HubSpot is constantly making updates and improvements to the software and we've had such a positive experience that I wouldn't want to switch to any other marketing platform.
HubSpot has been such a great tool and asset to our company. It makes putting together marketing materials and campaigns so straightforward and fast. I was easily able to navigate my way though the website the first time I used it. The feedback and data HubSpot provides on my marketing campaigns has allowed my company to pinpoint what type of content our customers respond the best to.

Using HubSpot

1 - Marketing
  • Our website design
  • Landing pages
  • Email blasts

Evaluating HubSpot and Competitors

  • Price
  • Product Features
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews

HubSpot Support

The customer support representatives are so helpful. I never have to wait long to speak to a real person. They are always understanding and knowledgable about whatever it is I need help with. They get the answers or problems; figure it out quickly yet you don't feel rushed in any way. The customer support at HubSpot is some of the best I've ever seen. If only HubSpot could train the customer support representatives at airlines...
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - I did have a bug with uploading contact lists into one of my emails. However, the customer support representative showed me an alternative way I could go about uploading the information to bypass the bug. I was able to get my email blast out on time, and I received and email an hour later stating the bug had been resolved and I could go back to my old way of uploading contact lists for all future emails.